Politique de résiliation
Some items in our store may be offered to you as a subscription or pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Most subscriptions auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.
If you want to cancel or change your subscription, you can do so at any time from your user profile. You can access your user profile via the MEL Science website by entering the email address you used to register and following the login instructions.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory.
You can cancel a pre-order that has not yet been fulfilled. If the order has been fulfilled, it can't be cancelled, but you can request an exchange if certain circumstances are met. See our returns policy for more details on returns and refunds.